Ratings & Reviews

Consumer Reviews

Did you know that 95% of consumers read reviews before buying?

Feedback is essential for digital buyers, especially in the cosmetics, fashion and food industries.
With our Ratings & Reviews offering, make sure you reach a large community of consumers, buyers and nano influencers and collect their authentic reviews.

Collect customer reviews quickly and easily

Easy

Manage your consumer review campaigns independently from our SaaS platform.

Transparent

Keep track of every step of your review campaigns, from briefing to targeting, selection and activation of consumer reviews.

Multisites

Broadcast your reviews on several e-commerce websites (up to 3 per campaign). Feed your brand site but also your favorite marketplaces.

Turn your customers' experiences into authentic consumer reviews

Test, Refine, Retain

Test your products at low cost with a qualified audience of nano influencers and take advantage of their customer reviews to build your product sheets or improve them
Build consumer loyalty and turn users into customers and brand ambassadors by sending them a preview of your products

Combine quantity & quality

Hivency's reviews are directly sourced from a carefully selected community of nano influencers, who deliver quality and authentic feedback
Increase your web traffic and boost your SEO strategy with keywords emerging from customer reviews on your website and your favorite marketplaces

Boost your sales

Boost your conversion rate and your sales: enhance your e-commerce platform and put the consumer at the center
Improve your brand image and build a community of consumers conquered by your brand and your values

Key support to optimize your campaigns.

We are committed to offering you personalized support to ensure the success of each of your collaborations with influencers. Once connected to our influencer platform, you will have access to our customer support if you have any questions, and can be accompanied by one of our Customer Success Managers (optional).

A follow-up adapted to each brand

Depending on your package, a dedicated Customer Success Manager will suggest advice adapted to your brand, both strategic and operational, to help you optimize your influencer campaigns.

Periodic reports on your collaborations

Take advantage of quarterly reviews to measure the performance of your influencer campaigns and identify areas for improvement. This is also an opportunity to plan your next activations and maximize their impact!

A constant support

Our customer support will answer your questions and help you if you encounter difficulties, by email or directly from the platform. You can also consult our Help Center and find answers to the most frequently asked questions.

F.A.Q

How many consumer reviews can I generate?

It is possible to generate both low volumes (20/30/50) and high volumes (over 1000) of consumer reviews. Our Ratings & Reviews solution adapts to the brands, their needs and their products. However, just know that as the volume of reviews increases, so does the conversion rate.

Are the reviews collected actually genuine?

Rest assured: the reviews generated by our solution are authentic and relatively complete, with a minimum of 200 characters imposed by our platform. Customer reviews are written by verified influencers, surrounded by a loyal community.

What is an augmented review?

Augmented reviews are detailed reviews in video, audio or highly descriptive text format. To generate quality augmented reviews, consumer review campaigns must be launched.

How does your platform work?

You define your criteria for selecting ambassadors and propose a product, service or event to offer. Our matching tool gathers the ambassadors interested in your proposal. You then choose the content creators you like the most and send them your product! In exchange, they will share their opinion on their social networks or on e-commerce websites.

How long does it take to launch a product review campaign?

With Ratings & Reviews, forget about multiple meetings and kick-offs: everything is done automatically on our platform! Consumer reviews are then generated in less than a month.

Do I need to implement the Ratings & Reviews solution on my e-shop?

There is no need to implement a tool on your e-shop, our solution is compatible with all sites.

On which sites can I launch a consumer review campaign?

You can launch campaigns on the sites of your choice! Your e-shop, your e-retailer site, some specialized sites, other sites collecting customer reviews, the Apple and Google stores, or the Yellow Pages, and any platform open to reviews!

Is it possible to run consumer review campaigns on several sites at the same time?

Absolutely! You can run campaigns on a single site but also simultaneously on up to 3 sites at the same time for the same campaign.

Discover more features

External Search

Find the influencers that match with your brand

Reporting

Track your campaigns' performance